Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Supplying quality support on time is our main priority, so that we backup each website hosting service plan with a one hour ticket reply warranty. The moment you present a ticket or post a message, our user tech support team will try their best to present the most adequate answer to your problem and to offer information in due time.

  • Top quality support service

  • A Top–quality Support Service

  • You could email us 24x7x365 with any concern you’ve got connected to Gigantic Server’s services. Now we have specialists present continuously to provide you with help any time necessary. You’ll be able to the ticket system or drop an e–mail whenever you want, or pick–up the phone or use the live chat through working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • If you want guidance while operating within the Control Panel, you’ll be able to always just click the Help key and see your question in the group of articles that will appear. We have also turned much of the articles and reviews into videos. The list of educational videos will load if you choose the Videos button located on the top right.