Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • You can find nearly all the answers to your questions in the easy–to–navigate Help Center section integrated into our Web Control Panel. It features an ever–enlarging repository with commonly asked questions and comprehensive educational articles contributed by our capable client support team.

  • Top quality support service

  • Instructional Video Clips

  • For users who wish to find out how to rectify a frequently encountered problem by watching a video lesson, we have added a compilation of video tutorials to our Web Control Panel. All the video clips are short and simple to comprehend. They offer step–by–step demonstrations of various website administration activities.

  • Intuitive help center

  • A One–Hour Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24x7 support service and feature a 60–minute response time guarantee. Our practiced support engineers will be available around the clock and will fix any issue that you might chance upon within maximum sixty minutes after the trouble ticket submission. In the majority of cases, a reply will be provided to you within 20 minutes.