Customer Support Channels
A One–Hour Response Guarantee
All your assistance requests will be responded to in no more than sixty minutes after the trouble ticket or e–mail was submitted. If your case calls for additional assistance from an administrator, we’ll direct the support ticket or the email to the person in charge, without delay then leave a comment to notify you that more time will be needed for finding a solution. If you order our Managed Services package, all of the tasks included there will be performed whenever you choose.
A Topflight Customer Support Service
We’ll be available to you 24–7–365 to answer any questions that you may have about our Web Control Panel or any of the apps that we have pre–installed for you on the server. If you also need help with server administration procedures, you can have a look at our Managed Services package, which includes data backup hard disk drive storage space, weekly OS updates, server monitoring and restarting services, as well as problem troubleshooting and installation procedures
An Intuitive Help Area
Our Web Control Panel has been pre–installed for every dedicated server. Among its functionalities is a very handy integrated knowledge base that will walk you step by step on everything that you can do. Most of the help articles have video versions that demonstrate all the operations that you can carry out in a very illustrative way. You will find all the instructional articles and the video tutorials in the top right corner of each section of the hosting Web Control Panel.