A 99.9% Server Uptime
We have built our website hosting system using stable hardware components and heavily tweaked software. Our system administrators have installed a customized version of Security–Enhanced Linux on our physical machines in order to guarantee the highest level of security and reliability. We’ve set up a number of denial–of–service prevention tools coupled with highly effective firewall programs to make sure our internal network is impregnable and safe.
All our website hosting service plans feature a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee stays the same.
A 99.9% Network Uptime
If you would like to offer a high–performance hosting service, you can scarcely rely on the default network configuration in a datacenter. We’ve built our very own custom internal network in an effort to ensure a supersonic connection speed with the outside world.
And thanks to this, regardless of which datacenter facilities you select: our US datacenter, our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter or our AU datacenter, you will take advantage of a guaranteed 99.9% network uptime. And this guarantee is valid for all hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you’re unsatisfied with our services, or if you think that they are insufficient, or if you decide that you need to have a VPS servers rather than a cloud hosting plan – you will get a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you’ll retain complete control of your domains even when you close your web hosting account with us.
24/7 Technical Support
We have conscientiously selected each member of our 24x7 support department so that we can provide the very best customer support that you can get. Each of our support engineers has several years of experience working with hosting accounts behind his back, therefore they know what they are doing. Besides, they are available to you 24/7 – you’ll be able to reach them whenever you want and they’ll respond back to you as quickly as possible.
Their average response time is well under twenty minutes, while with other hosting suppliers you have to wait for days. Plus, we offer a 1–hour response time guarantee. Regardless of what happens, your queries will be answered in less than 60 minutes.