Being able to communicate with your website hosting company when you have any sort of questions or encounter any troubles is important and how quickly they'll reply and take action is essential, in particular when your site is business-oriented, as more downtime could mean losing potential clients. The support options are, in addition a quick way to recognize genuine suppliers from resellers. The second usually reply just to email messages or support tickets and you may have to wait for a day or maybe more so as to receive an answer. When your issue needs several replies, you could end up losing days in order to have a simple problem fixed. With an authentic and trustworthy hosting company, you should be able to get in touch with the support team at any moment and get a quick reply whatever the problem or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Website Hosting
The customer and tech support services for our website hosting
plans are round-the-clock, which means that you can forget about waiting for a couple of days so as to receive assistance. In case you are not our client yet, you can give us a call, chat with a representative or send an e-mail. In case you currently have an account, you are able to open a support ticket in addition to the other three methods of communication. You can pick the best way to contact us based on where you are or what equipment you use. We're able to assist you for almost any hosting-related question that you have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a ticket, but even in this situation the maximum response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated servers
that we offer include 24/7 customer and technical support, so regardless of what issue you have, you'll be able to contact us and we'll assist you quickly. Our guaranteed response time for any email message or ticket that you open through your Hepsia hosting Control Panel is just one hour; usually the response time hardly ever is more than twenty minutes. We also provide phone support with a couple of local numbers internationally plus a live chat, so that you're able to get in touch with us and receive additional information about our solutions even if you don't have an account yet. We're able to help you with nearly any question or a problem you have - payment methods, package specs, email setup, website hosting account settings, etcetera. If you use our services, you will not ever encounter a situation where you should wait for a day or two to get a problem solved like you will have to do with many other suppliers.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server from us, you will be able to get in touch with us 24/7 for any kind of server-related issue or forvarious problems and / or questions regarding the pre-installed software the server is equipped with. In case you haven't obtained your VPS server
package yet, you will be able to learn a lot more about our solutions by giving us a phone call or via our live chat service. For more tech issues, you'll be able to send an email or open a support ticket via your billing Control Panel and you will receive assistance within less than 1 hour irrespective of the time of the day, even on holidays and weekends. The actual reply time in most cases doesn't exceed 30 mins. In case you'd like to have assistance with third-party software, you can take advantage of the Managed Services upgrade that you can add to every single VPS plan and our administrators can help you with any set up or troubleshooting problem you could have experienced.
24/7 Customer Support in Dedicated Servers
All the dedicated server
plans that we offer include 24/7 support via various methods of communication and with a 1-hour maximum answer time guarantee. When you want to learn more about the packages or you have some general or billing questions, you'll be able to call one of the local numbers we have globally or you could use our live chat support and speak to a live agent. For strictly technical problems that require some help from a tech support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you can send an e-mail message, since these channels are more appropriate to track a specific issue. The response time for them rarely exceeds half an hour, which means that you can forget about having to wait for a full day in order to get help. Our support service is available for any server-related matters, as well as the pre-installed software. If you'd like to receive support for third-party apps, you may consider obtaining the Managed Services upgrade that we supply for all the packages.