What does ?phone support? mean in the arena of web hosting?
Though this is not the most importantaspect in order to recognize a dependable website hosting supplier from a bad one or a reseller from a real supplier, the option to call and talk with a live person is a sign that you are not using the services of a one-person service provider and that you'll be able to reach someone any time you're in need of help. The phone support for web hosting services may vary from general to dedicated, so the issues that can be resolved with a phone call vary based on the provider. Usually, these matters are simpler and include billing or 1st level technical issues as more complex matters generally need a support ticket where both you and the administrators can track the proceedings with a given situation. Nevertheless, the option to call your supplier will save you lots of time and efforts for the numerous tiny problems that will eventually appear when you manage your hosting account.
Phone Support in Website Hosting
All our website hosting
plans offer phone support 14 hours a day even on official holidays, therefore if you do not have an account yet, you can call and find out more about our services or if we will meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States of America, Great Britain and Australia, so you'll be able to contact the telephone number which is nearer to you. If you're an existing customer, we can assist you promptly with all of the general and billing matters as well as with various tech issues so as to save you time and efforts - we are aware of the fact that sometimes it is more convenient to consult with a live person to get things done without delay. Certainly, some matters cannot be resolved over the phone, so in such a case you'll be able to employ our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server
packages that we supply feature live phone support for fourteen hours a day. If you are unsure which package will be appropriate for your websites, you would like to learn more about the plan's features or you'd like to have any other kind of info about our solutions, you're able to call any of the local phone numbers which we have in the United States, the UK and Australia and our support representatives will assist you. In case you already own an account, you're able to get in touch with us about general and sales matters, although we are usually able to assist with numerous tech issues as well. For strictly tech problems you will need to take advantage of our integrated ticketing system where the communication between you and our tech support team will be in 1 place, which is the better option in case the trouble can take additional time to be taken care of or it has to be escalated to our system administrators.