If you ever have any inquiries connected with your web hosting plan or you experience a problem with your sites, you will have to get in touch with the respective hosting company’s help desk support team. It may not make any difference how swiftly they will answer when you've got a query of a generic nature, but a problem such as an aborted software application update, for instance, may lead to your website becoming broken or inaccessible on the World Wide Web. And the longer you have to wait for the support team to assist you, the longer the website will be offline. In case you offer goods or services online, any outage will influence your website in an unfavorable way and you may lose existing or potential customers. Lots of web hosting providers, predominantly resellers, answer emails and tickets within twenty four hours, but in the electronic space that is way too long, as clients will rarely return to a site that isn’t working correctly for extended periods.
One-Hour Response Guarantee in Website Hosting
With a website hosting
from our company, you can forget about waiting around for hours on end, or even all day, to obtain a response to an email or a technical support ticket. Regardless of when you get in touch with us, we will respond to you within sixty minutes max with any pre-sales or technical questions that you might have. In reality, our real reaction time hardly ever exceeds twenty-thirty minutes. Since we are at your service 24 hours a day, 7 days a week, you will always obtain support in a timely fashion and we understand exactly how crucial this is in the Internet era. Shortly after you contact us, we will reply to your inquiries. In case you run into any technical issue, we’ll tackle it for you, or we will give you all the required information in case there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Our tech support staff reps will be at your disposal at all times and they will respond to any support ticket that you send via the hosting Control Panel within one hour max. The ticket response time is guaranteed regardless of whether you’ve got a generic question about your semi-dedicated server
or you experience a certain difficulty and for most issues you will not have to wait even that long. No matter what the essence of the issue is or what time it is, we’ll be there to lend you a helping hand, as we’re available 24 hours a day, 7 days a week, 365 days a year to attend to any billing, general or technical issue. In case you contact us about anything that’s within our capabilities, we will resolve it before we answer, which goes to say that you won’t have to wait for hours or even days while the problem continues. If there is something that you need to do on your end, we will give you the required information – what workable solutions to try, what steps to take, etc.