When your hosting service provider offers live chat support, you will be able to talk with a representative in real-time and find out useful info or get an issue resolved in a timely manner. The basic advantage of using chat rather than calling to talk to a live person is that you will need just a computer with Internet access, which means that you won't pay any charges in case you're in another country or state. Furthermore, it will be quicker to copy and paste data such as domains, usernames or error messages in other words details that are sometimes difficult to give to the other side over the phone. The live chat is also a much faster solution to contact your web hosting supplier's support team as compared to using a ticketing system. What's more, in case some situation needs a bit more time to be dealt with, you'll be able to do something else entirely while you wait for guidance on the live chat, therefore you will not waste time - something that's not possible in case you are on the phone.