When your hosting service provider offers live chat support, you will be able to talk with a representative in real-time and find out useful info or get an issue resolved in a timely manner. The basic advantage of using chat rather than calling to talk to a live person is that you will need just a computer with Internet access, which means that you won't pay any charges in case you're in another country or state. Furthermore, it will be quicker to copy and paste data such as domains, usernames or error messages in other words details that are sometimes difficult to give to the other side over the phone. The live chat is also a much faster solution to contact your web hosting supplier's support team as compared to using a ticketing system. What's more, in case some situation needs a bit more time to be dealt with, you'll be able to do something else entirely while you wait for guidance on the live chat, therefore you will not waste time - something that's not possible in case you are on the phone.
Live Chat Support in Website Hosting
As part of the support services that we provide for our website hosting service, we've live chat support that is online every day, even on holidays. You will be able to get in touch with us no matter if you already have an account or not, since we will assist you with pretty much anything, ranging from giving you general information regarding our solutions if you are not a client yet and you are thinking about acquiring one of the packages, to helping you with setting up an e-mail account in an e-mail client. Part of the problems are more complex and time-consuming, so you will need to take advantage of the ticketing system that is incorporated into our Hepsia web hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for a lot of things.
Live Chat Support in Semi-dedicated Servers
Using the live chat support service that we supply with our semi-dedicated servers, you'll be able to get the replies for any questions you may have or get a lot of troubles resolved rapidly. Our service is available every day, which means that you can speak with an agent even on holidays and weekends. In case you're not sure which plan would be better for your sites or if our hi-tech cloud hosting platform covers some system requirements, you may come on the live chat before you purchase anything. If you're an active customer, you'll be able to receive more info about account settings, billing issues along with various common technical issues you may encounter, let's say when you are unable to set up an e-mail account in a client on your computer. Our live chat can save you considerable time regardless where you are or when you get in touch with us.