There are a handful of ways to get in touch with the web hosting company whose services you’re using, but the one that you will always find no matter which company you pick is a ticketing system. It is the least complicated means of communication for many reasons. In case no support staff representative is free at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will always be received. Besides, you can copy/paste large bits of info without needing to worry about typing mistakes, and in case a particular problem needs more time to be sorted out or a number of replies must be exchanged, all the info will be in one and the same location, so either party can always follow the steps taken by the other one. The negative aspect of using tickets to touch base with your web hosting company is that they’re often separate from the hosting platform, which implies that if you need to provide information or to adhere to instructions, you’ll have to use at least 2 separate accounts and this number may grow in case you’d like to administer a number of domains. Also, many hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting around for an answer.