There are a handful of ways to get in touch with the web hosting company whose services you’re using, but the one that you will always find no matter which company you pick is a ticketing system. It is the least complicated means of communication for many reasons. In case no support staff representative is free at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will always be received. Besides, you can copy/paste large bits of info without needing to worry about typing mistakes, and in case a particular problem needs more time to be sorted out or a number of replies must be exchanged, all the info will be in one and the same location, so either party can always follow the steps taken by the other one. The negative aspect of using tickets to touch base with your web hosting company is that they’re often separate from the hosting platform, which implies that if you need to provide information or to adhere to instructions, you’ll have to use at least 2 separate accounts and this number may grow in case you’d like to administer a number of domains. Also, many hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting around for an answer.
Integrated Ticketing System in Website Hosting
The ticketing system that we use for our website hosting service isn’t separate from the hosting account. It’s an indivisible part of our all-encompassing Hepsia hosting Control Panel and you’ll be able to visit it whenever you want with only a few mouse clicks, without the need to leave your hosting account. The ticketing system features a quick-search field, so you can track the status of de facto any ticket that you have posted in the past, if necessary. Plus, you can see knowledge base articles that are relevant to different problem categories, which you can choose, so you can learn how to fix a given problem even before you actually post a ticket. The response time is no more than 1 hour, which means that you can obtain swift assistance at any specific moment and if our customer support team recommends that you do something in your account, you can do it right away without signing out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is more convenient to manage everything in one location, so we’ve integrated a trouble ticket system into the in-house developed Hepsia hosting Control Panel, which is available with each semi-dedicated server account. This will permit you to handle the correspondence with our customer support team together with your hard drive space, so you will not have to memorize an additional login name for another system. You’ll be able to submit a new ticket or to track down the status of an old one with no more than several mouse clicks whilst you are browsing the content hosted in your semi-dedicated account. Additionally, you can search through older tickets using an intelligent search function or read relevant FAQ articles, which offer solutions to commonly met obstacles. The built-in ticketing system is strictly monitored 24x7 with the maximum response time being just 60 minutes, so there will always be someone to help you out.